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Evaluation Guide for Public Service Managers

Managers of state and local human services agencies, as well as nonprofit organizations, make dozens of program decisions throughout the year. Managers need varied information to make those decisions, especially evidence on how effective and efficient their services have been.

The “Evaluation Guide for Public Service Managers” (Hatry, 2020) helps program managers strengthen their decision-making using evaluation information by:

  • Describing how managers can get evaluation information and use it to improve the effectiveness and efficiency of their services.
  • Discussing program managers’ roles in evaluation.
  • Suggesting actions managers can take to more effectively use evaluation.
Read “Evaluation Guide for Public Service Managers”.

This resource is available at no cost from the Urban Institute, a leading research organization dedicated to developing evidence-based insights that improve people’s lives and strengthen communities.

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